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| Job Specification for System Administration Managers and Executive |
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| Ensure the Internet connectivity: |
| To check the internet connectivity, can use network commands like Tracert, Nslookup & Ping. |
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| Ensure Bandwidth monitoring: |
| The system admin team has a bandwidth monitoring software (PRTG), In that we have configured intraday data, Daily data & Monthly data. We used to calculate the sum of in & out Bandwidth for data transfers. As our bandwidth shared scheme 1:4 ratio, minimum we get 256 Kbps & maximum up to 1024 Mbps We can measure the bandwidth using PRTG software. |
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| Ensure the uptime of INNOMEDIA via network (VOIP Box): |
| As VOIP Boxes configured with static IP, The support can ensure the uptime & Monitor the performance of the VOIP Media through browser. |
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| Backup of daily Emails & Mail Logs: |
| Right now TDI have two mail server (TSI & Crescent) the system admin team are placing the TSI mail backup in Crescent server and Crescent mail backup in TSI server, Same for Mail logs. The system admin team maintains a weekly backup register, in that the VOIP support team has to mention the date, time & location of the backup. |
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| Ensure user system performance: |
| Before the user starts the day, the VOIP support team has to check whether the network is ok, system performance by checking the taskbar and stop unwanted services whichever is applicable. I.e. IIS, which is not used by the VOIP team. |
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| Update of antivirus & maintain a log sheet: |
| We have a Weekly update antivirus procedure, we have installed McAfee Antivirus and auto update is configured (In our Domain server), once the latest update downloads, the system will automatically updates on scheduled time, suppose the system is switched off on that scheduled time, the VOIP support team has to manually check for the update. |
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| To co-ordinate with Net4india (VOIP Providers) if the VOIP support team faces any problems (Details has to be logged for future reference): |
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If the Internet is down, The VOIP support team has to book a trouble ticket with VSNL & Follow-up. (Details has to be logged for future reference itsupport@teledatain.com) |
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VSNL Helpdesk Number: 55600065, 25365003 |
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Taking care of server room AC that the temp is maintained, any support calls received through VOIP from the USA clients of WebEIM (after WebEIM team has left the office) to be logged separately, same to be immediately mailed (support@webeim.com) to the concerned team head for action on the next working day, Any other calls received from anywhere to be recorded and mailed (support@webeim.com) to the respective support head. |
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To ensure no damage is done to the property & no misuse of any infrastructure is done by anyone. In any case of emergency the VOIP support team can contact 9382701146 / 9840030444 and if both are not reachable they can contact this Landline 23724089. |
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The VOIP support team has to be updated the day-to-day activities, problem faced and the reason for the problem to the system administrator (itsupport@teldatain.com). The VOIP support team have to update this template and mail to the system administrator itsupport@teledatain.com |
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